Policies:

Returns: Due to the handmade/made-to-order nature of the product, returns are not generally accepted and will be assessed on a case by case basis. Please email karengtinney@gmail.com for questions or concerns. In the event of a return, shipping charges will not be refunded and the customer is responsible for return shipping fees.

Should your item arrive broken, please email karengtinney@gmail.com with pictures for a refund or exchange.

Any items purchased through a sample or seconds sale are final sale and may not be returned.

Product/Material Notes: All pieces are made with care by hand - expect variation and imperfections as an inherent feature of their making. Color and finish may vary slightly from what is pictured.

Shipping/Delivery: All items are shipped via USPS unless requested otherwise. Orders are generally shipped within 2-3 days. Karen Gayle Tinney, LLC is not responsible for lost or stolen packages. If special delivery is required, please email karengtinney@gmail.com with requests or select "signature required" at checkout, additional fees may apply.

International Orders: International shipping is currently only available by special request. Please email karengtinney@gmail.com for a quote. Customer is responsible for any import duties, taxes, or fees associated with the shipment. Due to cost of shipping, returns/exchanges are not available for international shipments. Should your item arrive broken, please email karengtinney@gmail.com for a refund.

Wholesale Customers: Please email karengtinney@gmail.com for a wholesale line sheet and information on becoming a stockist.

Care:

Fringe: If fringe becomes tangled or needs straightening - use a wide toothed comb to gently comb the fibers. Do not comb woolen basket #009, simply straighten with fingers.

Cleaning: Dust or wipe with a dry cloth to eliminate dirt and dust or use a lint roller. Spot clean when necessary - but take care not to disrupt the weave of the fibers.

Use:

Planters and Vessels: It is recommended that a plastic or glass liner is used when planting or using vessels with water in order to protect the woven portions of the piece.

Vases: May be used to hold water, but care should be taken not to damage fiber areas.

 

Karen Gayle Tinney, LLC is not liable for misuse of products

All Images and content property of Karen Gayle Tinney, LLC unless otherwise noted