made to order and CUSTOM ORDERS:

Inquiries on custom one of a kind pieces, or customization of existing designs are always welcome. Custom designs may be subject to a lead time of up to 4-6 weeks and pricing may differ from what is listed on the website. Please email karengtinney@gmail.com with all requests.

Glaze and color swatches are available upon request.

Items that are made or order or customized in any way may not be returned. Images of custom pieces will be provided prior to shipment, once approval is given no changes may be made to the item and the order is considered complete.

Policies:

Product Notes: All pieces are made with care by hand - expect variation in size/shape as an inherent feature of their making. Color and finish may vary slightly from what is pictured.

Shipping/Delivery: All items are shipped via USPS unless requested otherwise, tracking numbers are provided on all packages. Orders are generally shipped within 2-3 days. Karen Gayle Tinney, LLC is not responsible for lost or stolen packages once they have been marked “delivered” by the carrier. If special delivery is required, please email karengtinney@gmail.com with requests or select "signature required" at checkout, additional fees apply.

International Orders: International orders are shipped via USPS unless requested otherwise. The customer is responsible for any import duties, taxes, or fees associated with the shipment. Due to cost of shipping, returns/exchanges are not available for international shipments. Should your item arrive broken, please email karengtinney@gmail.com for a refund.

Returns: Due to the handmade/made-to-order nature of the product, returns are not generally accepted and will be assessed on a case by case basis. Please email karengtinney@gmail.com for questions or concerns. In the event of a return, the customer is responsible for return shipping fees.

Should your item arrive broken, please email karengtinney@gmail.com with pictures for a refund or exchange.

Sample/Seconds Sales: Any items purchased through a sample or seconds sale are final sale and may not be returned. Defects in the product will be disclosed in the product images or listing description.

Wholesale Customers: Please email karengtinney@gmail.com for a wholesale line sheet and information on becoming a stockist.

Care:

Fringe: If fringe becomes tangled or needs straightening - use a wide toothed comb to gently comb the fibers. Do not comb woolen basket #009, simply straighten with fingers.

Cleaning: Dust or wipe with a dry cloth to eliminate dirt and dust or use a lint roller. Spot clean when necessary - but take care not to disrupt the weave of the fibers.

Use:

Vessels: One of a Kind vessels are intended to be sculptural, decorative pieces. A glass or plastic liner must be used when using vessels to hold water.

Vases: May be used to hold water, but care should be taken not to damage fiber areas.

Karen Gayle Tinney, LLC is not liable for damages associated with misuse of products.

All Images and content property of Karen Gayle Tinney, LLC unless otherwise noted