Policies:

Returns: Due to the handmade/made-to-order nature of the product, returns are generally not accepted. Should your item arrive broken, please email karengtinney@gmail.com for a refund or exchange.

Product/Material Notes: All pieces are made with care by hand - expect variance and imperfections as an inherent feature of their making. Color and finish may vary slightly from what is pictured

Shipping/Delivery: Karen Gayle Tinney, LLC is not responsible for lost or stolen packages. If special delivery is required - please email karengtinney@gmail.com with requests or select "signature required" at checkout.

International Orders: Customer is responsible for any import duties, taxes, or fees associated with the shipment. Due to cost of shipping, returns/exchanges are not available for international shipments.

Wholesale Customers: Please email karengtinney@gmail.com for a wholesale line sheet

Use:

Planters and Vessels: It is recommended that a plastic or glass liner is used when planting or using vessels with water in order to protect the woven portions of the piece.

Pedestals: Intended for decorative purposes only - not intended for sitting.

Care:

Fringe: If fringe becomes tangled or needs straightening - use a wide toothed comb to gently comb the fibers. Do not comb woolen basket #009.

Cleaning: Dust or wipe with a dry cloth to eliminate dirt and dust or use a lint roller. Spot clean when necessary - but take care not to disrupt the weave of the fibers.

 

Karen Gayle Tinney, LLC is not liable for misuse of products

All Images and content property of Karen Gayle Tinney, LLC unless otherwise noted